I took my Suzuki 9.9 motor there to have them look at why it had such a long warm up time in the cold. The motor ran great when it's warm outor after it warmed up in the cold. I dropped it off and waited for the call about what they figured out. After the first week I called to see what was going on. All they would tell me was, " it's not done yet" when asked what they had found out about it, they brushed off the question and wouldn't answer it. So a week later they call and left a message, "Your parts are here.". I called back, asked what parts, the lady said, oh those must be for the tech. I again asked what they found out about the engine. She said she didn't know and didn't want to bother the tech right then. So I call back 4 or 5 days later, I get a guy this time. I tell him what's going on, he's only concerned that the women are calling customers letting them know that their parts are in and now the customers are going to expect their motors to be done. Once again my questions about what is going on with my motor are brushed aside. So today one of the women calls, and tells me my engine is done and it will be $187. I'm like WTF....... don't you call the customer and let them know what the problem is and see if they want it fixed. I said I called 3 times to see what was going on. She says, we'll when I talked to you before you just wanted to know when it was going to be done. I asked for the manager. She says she's the owner. So I asked what was wrong with it, she said she would get the tech. So he gets on the phone and says that there was dirt in the carb, so he rebuilt it. So I payed for a rebuild kit for the carb and labor. I told him it was brand new for Christ sake. I asked, what about the fuel filter, he says it doesn't have one. Anyway, I learned a lesson, don't ever take anything there to have it worked on again. Most likely, I'll have the same problem as I did before, the POS hard to get running when it's cold out.